Terms and Conditions for ordering currency

CLICK & COLLECT TERMS AND CONDITIONS

  • Online pre order rates for this Service differ from in store rates. Should the in-store rate at the point of sale be in your favour at the time of collection, then that rate will be honoured. If the foreign exchange rate falls between the time when you placed the order and the time of collection, the rate at the time of placing the online order will be honoured provided always that you collect your order within 2 Business Days of receiving notification that your order is ready for collection.
  • Orders up to a maximum of €2,500 can be placed with our online Click and Collect Service.
  • Proof of ID may be required at collection (photographic & address -Utility bill, driving licence, passport).
  • You may make payment by credit card at our own-stores but please note that Credit Union agents do not accept credit card payments for foreign currency orders.
  • We will confirm your order by email and/or telephone once your request has been submitted.  No order is complete until we have confirmed acceptance of your order and received payment in full from you.
  • Orders must be collected within 2 business days of the requested collection date and time.
  • Business day means 9.30am to 5.00pm, Monday to Saturday (excluding any bank holidays). For Credit Union opening times, please refer to your individual Credit Union.
  • Orders placed online on a Saturday, Sunday or Public Holiday will not be confirmed until the following business day.
  • A maximum of 4 different currencies can be placed within each order and a mix of denominations will be provided where possible.
  • This service is only available to Republic of Ireland residents aged 18 or over, and who are resident in and accessing the service from the Republic of Ireland.
  • Please note that Credit Unions may restrict availability of the Click and Collect service to Credit Union members only.
  • By placing an order, you confirm that you have read and understood these terms and conditions, and agree to be bound by them.
  • Foreign currency must not be ordered for purposes other than those deemed legitimate which comply with all applicable laws, rules and regulations. We reserve the right to decline orders without reason.
  • By using the service you consent to us processing your personal information under these terms and conditions. We will take all reasonable precautions to keep personal information secure and protect it under our security policies and procedures. We restrict access to your personal information only to those people who require it to provide the services and to check for money laundering, any legal compliance and fraud prevention. Personal information will not be shared or used for any other purpose except as stated above unless we are required, or permitted to do so, as a result of any governmental laws and regulations, by a court order or to any business or persons to whom we transfer our rights and obligations under this agreement. You are entitled to ask us as a controller of the data to supply you with any personal information that we hold about you by writing to us. We will delete any incorrect information or correct any errors in any of the personal data that come to our notice.
  • We will not be liable to you:
    • If we are unable to perform any of our obligations because of something outside our reasonable control.
    • Loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level.
    • Any failure by you to provide us with correct information when you order.
    • Our maximum liability to you in respect of each use of the service for a travel money order shall be limited to a sum equal to the total purchase price of the travel money order.
    • Nothing will limit our liability to you for death or personal injury arising out of our negligence or our fraudulent misrepresentation or misstatement or affect your statutory rights.
    • We may, at any time, with immediate effect, in respect of future orders change these terms and conditions without notice and without liability to you. If we revise these terms, we will post the revision on the site. By placing any order you will be accepting any such changes.
    • These terms and conditions shall be read and interpreted in accordance with the laws of the Republic of Ireland. Any dispute arising from the use of the service shall be resolved exclusively in the Courts of Republic of Ireland.